Case Studies — Kalijarvi, Chuzi & Newman, P.C.
"We're a small law firm, and we don't have a lot of margin for error in the services we choose. Speakeasy Hosted Voice saves us $1000 a month. I also appreciate Speakeasy's responsive customer support team. They make it clear that they really want our business. It's a refreshing way for a company to deal with customers."
— George Chuzi, Partner, Kalijarvi, Chuzi & Newman, P.C.
Company Background
Kalijarvi, Chuzi & Newman, P.C. is an employment law firm in Washington, D.C. Founded in 1975, the firm has had a variety of phone service solutions over the past 35 years. The firm has twelve employees, including one partner who teleworks from Germany. Before Speakeasy, they had Voice over IP with another provider, but they switched in order reduce their monthly costs and improve their customer service experience.
- Full Case Study 79 KB
Overview
- Challenge
- Kalijarvi, Chuzi & Newman's previous VoIP provider offered better flexibility than traditional phone service, but the savings and service left significant room for improvement.
- Kalijarvi, Chuzi & Newman is a busy law firm that requires reliable phone service with clear voice quality, conferencing support, and other advanced features.
- One of the firm's partners is teleworking from Germany on a long-term basis and needs to remain fully available to clients and coworkers.
- Solution
- When a salesperson showed the firm that they could save money with Speakeasy, they took a close look at their invoices from the previous provider and found numerous overcharges, which resulted in months of frustrating communication.
- Speakeasy's voice-optimized network and voice call prioritization technology ensure clear call quality. Speakeasy Hosted Voice also delivers a variety of advanced features, which are easy to customize and manage through a web-based portal.
- With Speakeasy Teleworker service, a single remote employee can be fully integrated into the phone system. The teleworker can call coworkers via four-digit extension and receive forwarded or transferred calls.
- Results
- The firm switched to Speakeasy and began saving $1000 a month. When they had a concern about their first bill, Speakeasy responded immediately and credited them the next day.
- The clarity of Speakeasy voice calls is "much better" than with their previous VoIP provider, and the firm's employees take full advantage of advanced features like Voicemail as Email, which makes it easy to check voicemail from home.
- Clients reach the partner in Germany seamlessly by calling a local phone number, and they see a local number on Caller ID when she calls them.