Case Studies — Point Consultants
"Speakeasy's voice product works and the pricing is competitive, but it's the customer service that's #1 for me. The question is what you do if it breaks. With Speakeasy, you call a number, you get somebody, and your problems get solved. With other services, it's a lot more complicated."
— Gene Reich, Founder & CEO, Point Consultants
- Full Case Study 110 KB
Company Background
Point Consultants provides fully outsourced IT solutions to a wide range of small and medium-sized businesses in New York City. They serve a few larger enterprises, but the majority of their customers have 10-50 users. "Every small business has something that they're good at," says CEO Gene Reich, "but once they hit a certain number of employees, technology is often something that escapes them. They just don't have time to deal with it. We deliver that technology expertise."
Overview
- Partnering with Speakeasy
Point Consultants became a Speakeasy Partner because they needed a voice and data provider they could confidently recommend to their customers. "We require integrity when we work with somebody," says Reich. "I feel that integrity means really backing what you say you're going to offer. My experience with Speakeasy Customer Support has been what has encouraged me to push Speakeasy services for our customers. Most people we work with don't have the level of expertise that Speakeasy support personnel and engineers have. They really back up what Speakeasy sells." - Value to Consultants
Point Consultants sells Speakeasy Hosted Voice, DSL, T1 and Business Ethernet when clients need better or more affordable voice and data options. Sales of Speakeasy Business Ethernet are going particularly well. "The need for speed is definitely increasing," says Reich. "The 3x3 Mbps speed is a sweet spot for many businesses because it's the same cost as a T1. Why wouldn't you do it?" - Value to the Client
With Speakeasy Hosted Voice, Point Consultants is able to offer clients a simple and complete voice solution for a great price. "There's no infrastructure to purchase or maintain, you don't have to pay for moves/adds/changes, and there's all kinds of soft savings with the ease of management and the features." Reich says the Find Me / Follow Me and Remote Office features are great for salespeople in the field and employees who travel. Speakeasy Hosted Voice is also an excellent option for businesses that are growing quickly. "Moving is as easy as unplugging and plugging back in at the new office."