Case Studies — Rocket Science
"Two years ago not one of our clients had VoIP, but now 60-70% of them do. If you're going to replace a phone system today, you're going to replace it with VoIP. And with Speakeasy Hosted Voice, the price point is right, the service and support is right - it's pretty much an easy sell."
— Matt McGraw, CEO, Rocket Science Consulting
- Full Case Study 127 KB
Company Background
Founded in 2001, Rocket Science Consulting now has 12 employees and a thriving business as an outsourced IT department for small businesses. Based in San Francisco, they serve businesses with 1-150 employees with a full range of IT solutions from help desk support to CIO technical direction.
Overview
- Partnering with Speakeasy
Rocket Science has been a Speakeasy Partner since 2003. According to CEO Matt McGraw, the only differentiator that influenced his choice was support. "Most ISPs have awful support," he explains. "But on my first call to Speakeasy, the phone got answered on the first ring and it was a network engineer who was smarter than me." - Value to Consultants
Rocket Science describes their partnership with Speakeasy as "painless". When challenges or concerns arise, Speakeasy always addresses them quickly. "They really seem to care about each small individual company like mine," says McGraw.
Even more important is the fact that Speakeasy takes good care of Rocket Science clients. "It's definitely not the average ISP," says McGraw. "We look good by recommending Speakeasy."
- Value to Clients
Rocket Science clients are concerned about the future. With Speakeasy Hosted Voice, they can rely on Speakeasy to update and upgrade the system frequently. New features are added as they become available, whereas a premise-based system "is what it is" and doesn't improve over time.
Plus, a hosted solution means that clients don't have to worry about management. "It's offsite and you don't have to think about it once it's installed," McGraw says. "That's huge for a lot of our clients."