Case Studies — Smart Computing Solutions, Inc.
"Speakeasy Hosted Voice has great features for the price point and offers so many benefits over a traditional PBX. There's just no comparison on features, scalability or performance, and it's usually about one-eighth the capital expenditure. For a small business, it's a no-brainer."
— Robert Shapiro, President, Smart Computing Solutions, Inc.
- Full Case Study 166 KB
Company Background
Headquartered in Annapolis, Maryland, Smart Computing Solutions, Inc. provides complete IT infrastructure services to small businesses in Maryland, Northern Virginia, and Washington D.C., as well as south Florida. They have a strong client base of about a hundred businesses, most with between 20 and 100 desktops. Key vertical markets include law firms, accounting firms, medical offices, retail, construction, and financial services.
Overview
- Partnering with Speakeasy
Smart Computing began partnering with Speakeasy in 2006 to take advantage of Speakeasy's extraordinary customer support for clients who needed DSL and T1 services. When Speakeasy began offering Hosted Voice, Smart Computing sold their first voice package to a forward-thinking client. "Continual growth isn't always the best business model," says Shapiro. "We've been very happy with the size of our client base and our focus on network infrastructure. So for us to be entering the voice sector wasn't about revenue opportunity. We just recognized that it was good for our clients." Today about 25% of Smart Computing's clients have some kind of Speakeasy service. - Value to Consultants
"Speakeasy Hosted Voice has great features for the price point and offers so many benefits over a traditional PBX," he explains. "There's just no comparison on features, scalability or performance, and it's usually about one-eighth the capital expenditure. Plus there's huge value in not getting nickel and dimed. You don't have to pay to make moves, adds and changes. You just send an email or make a call and it's done in two minutes - no fees, no hassles. For a small business, it's a no-brainer." - Value to the Client
Smart Computing clients often choose Speakeasy Hosted Voice for the savings, but then they fall in love with the features. One client travels the world using the Remote Office feature to make calls from his hotel rooms without paying "monster" hotel bills. Other popular features include the Outlook Toolbar and Find Me / Follow Me, as well as the ability to eliminate the need for a receptionist with Auto Attendant.
"Our clients value minute-to-minute uptime more than anything else. With other hosted voice services we've looked at, support is a nightmare. Oftentimes the left hand has no idea what the right hand is doing. With Speakeasy, we get a real person on the phone, and the level of service is just outstanding. We can rectify any problem pretty much right away."