Case Studies — T-1 Connections
"The strongest argument for Speakeasy over other Voice over IP providers is that they control and manage the whole process, both VoIP and data connectivity, on one network. There's no conflict of bandwidth requirements, which makes a huge difference when it comes to call quality."
— Robert J. Fox, VP of Operations, T-1 Connections
- Full Case Study 127 KB
Company Background
T-1 Connections (www.t-1connections.com) is a Master Agent that provides their agents with a wide variety of support. The company works with a range of broadband and voice partners, offering agents a competitive commission structure and top notch customer service. Their main focus is data circuits, but their customers are increasingly interested in Voice over IP.
Overview
- Partnering with Speakeasy
Dedicated to customer support, T-1 Connections looks for carriers that are both value-minded and able to resolve issues quickly. They began partnering with Speakeasy in 2005 and have been very impressed with the quality of Speakeasy's solutions and customer service, as well as their "aggressive price points," especially on data circuits. - Value to Consultants
Since they use Speakeasy's Hosted VoIP solution in their own office, T-1 Connections knows first-hand that the call quality is exceptional. And with unlimited calling plans, they don't have to worry about running up a big long distance bill. The company also enjoys being able to give out a single number and receive office line calls from home or on the road.
- Value to Clients
"VoIP is the new buzz word," says Fox. "It's becoming a very popular request." In addition to tremendous savings on long distance calling, small to medium sized businesses are intrigued by advanced features like the ability to receive voicemail messages as email attachments.
The upfront costs of Hosted VoIP are also far lower than the cost of setting up a traditional PBX system. In fact, Speakeasy's ONE plan eliminates upfront costs entirely by rolling them into a single monthly bill. "That's a big selling point for our customers, especially in the SMB market where people are more conscious of cash-on-hand."