Case Studies — Valley Cities
"We chose Speakeasy Hosted Voice because the start-up costs were so much less, but we ended up with a superior experience for our clients and employees. We love the advanced features and the ability to transfer calls between offices. Our IT team can manage the system from one location without rushing from site to site."
— Tri Hoang, Information System & Technology Director, Valley Cities
- Full Case Study 89 KB
Company Background
Valley Cities Counseling & Consultation is a community behavioral health center established by the people of South King County, Washington in 1965. The organization has 225 employees and maintains outpatient service locations in Auburn, Federal Way, Kent and Renton, and Seattle. Before switching to Speakeasy Hosted Voice, Valley Cities had outdated and failing PBX systems at each location. The organization's IT team was constantly traveling between locations to address problems such as dropped calls and loss of service.
Overview
- Challenge
Faced with outdated and incompatible PBX systems at five separate locations, Valley Cities needed an affordable way to upgrade their phone service, supply support for employees or clients moving between offices, and all with a provider they could count to respond promptly if they ever had a concern. - Solution
With Speakeasy Hosted Voice, calls can be transferred between locations via three-digit extension. Advanced call forwarding and Hunt Groups help ensure that calls reach the intended recipient at any location. Having already experienced Speakeasy's extraordinary level of customer support as a broadband customer, Valley Cities was delighted when they realized that Speakeasy could also provide their voice service. - Results
Valley Cities was able to deploy Speakeasy Hosted Voice at all five locations for one-third the cost of a single new PBX for their largest location - $76,000 compared to $250,000. With online management tools, the Valley Cities IT team can provide immediate support to employees at any location. "Speakeasy technical support is excellent," says Hoang. "They answer quickly. You don't have to wait. That's why I stay with them, more than anything."