Case Studies — World Telecom Group
"Speakeasy has demonstrated great dedication to building a Master Agent program and that says a lot to us. Also, their free Business VoIP training program is a real differentiator. Many of our agents attended this fall, and they found it to be among the best training they had received."
— Vince Bradley, President and CEO, World Telecom Group
- Full Case Study 127 KB
Company Background
World Telecom Group (WTG) is a premier Master Agent providing exceptional service to agent partners since 1996. WTG has one of the most diverse portfolios in the industry, including local, long-distance, data, internet, wireless, and associated equipment. WTG Agents are not bound to commitments or quotas, and PartnerEdge, the leading edge sales process software, enables complete automation of the sales process. WTG is 100% partner driven and pays top commissions in the industry.
Overview
- Partnering with Speakeasy
WTG seeks to develop strategic relationships with providers who can meet the needs of WTG partner agents. Above all, WTG needs providers who understand the unique needs of a Master Agent. Their primary goal is to help their partner agents build their businesses by being more equipped. Because of growing consumer awareness, Voice over IP is of exponential importance to WTG, and they have been working for two years to build a complete portfolio of VoIP products while encouraging agent and customer adoption of the technology. - Value to Consultants
When it comes to VoIP, WTG works to educate agents so they can educate their customers to make an investment in the future. So far, WTG agents from six cities attended Speakeasy's Business VoIP Training and Certification program.
"Many of our agents want to make the leap," says WTG's Jacy Shillan. "They know their customers are demanding various forms of VoIP."
- Value to Clients
VoIP is a way to upgrade technology. It's also a cost-saving measure, despite potential investment. With a full range of affordable options, including the no-startup-costs ONE plan, Speakeasy simplifies VoIP for small businesses.
The Speakeasy VoIP solution is easy to use and more powerful than traditional phone systems. Productivity and mobility features like the Outlook® Toolbar, Remote Office, and Voicemail as Email can actually help businesses compete.